Refund and Returns Policy

At The Girly Tale, we aim to provide high-quality products and a great shopping experience. If you are not satisfied with your purchase, our refund and return policy will help you understand your options.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective.

  • You received the wrong item.

  • The product is unused, unwashed, and in its original packaging.

Return requests must be made within 7 days of receiving the product.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used or worn

  • Products without original packaging or tags

  • Items purchased during special sale or clearance offers (if specified)

3. Return Process

To request a return:

  1. Contact our support team through our website.

  2. Provide your order number and product details.

  3. Our team will guide you through the return process.

Please do not send products back without confirmation from our support team.

4. Refund Process

Once we receive and inspect the returned product:

  • Approved refunds will be processed within 5–7 business days.

  • Refunds will be issued through the original payment method used during purchase.

5. Exchange Policy

If you received a defective or incorrect product, we may offer an exchange instead of a refund, depending on product availability.

6. Shipping Costs

  • Shipping charges are generally non-refundable.

  • If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost.

7. Contact Us

If you have any questions regarding returns or refunds, please contact us through our website:

Contact Us: +91 99740 40539

Website: https://thegirlytale.com